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CREATE YOUR TRANSFER FAQs

Can I make a same-day payment?

Yes, you can book a same-day transfer for a large number of currencies and the earlier you book your trade, the better.

How long does it take?

This depends on a couple of things, including the currency you're sending or buying, the bank used and the size of the transaction.

If you need funds to arrive by a particular date please call us for advice and accurate information for the country you are sending funds to.

How can I make sure the recipient receives a payment?

As part of the service we like to keep you updated. Our back office will send you a payment confirmation as soon as we have made a payment for your transaction.

Please note though as we are making the payment on your behalf, the funds will arrive in your beneficiary's account from First Rate FX and not in your name.

What is the cut-off time for sending money to First Rate FX?

You can send funds to First Rate FX at any time as long as they are cleared by the date of the outgoing payment on your trade confirmation. If your funds aren't yet with us, your payment won't leave. 

When do I have to send my money to you?

When you book your trade, you will be given a 'funds in' date based on the method you chose for sending funds to us. You need to make sure that your funds are with us and cleared by that date.

Where do I send my money to?

 

Once you've booked your trade, you'll receive an email confirmation which includes our client bank account details. It will also tell you when you need to send us the money.

 

How do I set up a transfer?

 

Setting up a transfer is as easy as 1-2-3

1. Register with us

Registering is simple and takes only a few minutes to complete online. Alternatively print and mail us your registration.

2. Trade with us

Once your account is open you can trade with us at any time. Just speak with one of our Currency Specialists on +44 (0)20 35 888 555.

3. Receiving your currency

We do the rest for you while guaranteeing you a great rate and secure delivery of your funds within the agreed time frame. Your money is paid to the recipient in the required currency.  That might be a person, company or your own overseas account. Simple as that.

 

How do I track my funds?

 

This doesn't often happen, but if your funds don't arrive within the expected timescale, then let us know as soon as possible so that we can set up an investigation with our bank. We will continue to liaise with our bank until the issue has been resolved and the beneficiary has received the funds. We promise to keep you informed every step of the way.

 


Everything you Need

some useful information and links to guide you through the choices

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First Rate FX is authorised by the FCA under the Payment Services Regulations 2009, Registration No. 537060, for the Provision of Payment Services
44 (0)2035 888 555

info@firstratefx.com

 

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